So I spent a good chunk of today trying to get my DNS PTR record changed. First, I had to get the username for my account, which after calling one person he informed me that there’s a website to go to which lets you set that up. Went to the website, set it all up, he asks if there’s anything else he can do. I tell him about the reverse DNS question, and he said he has no idea how to do that. Fair enough, I’ll file a ticket online.
Oh wait. But you can’t file any trouble tickets online. You can view your tickets online, but you can’t create a new one. What kind of bass-ackwards system is that? Apparently, one that the Big Red Check uses. Loverly.